Hi, Are you able to install all other applications? Please follow the methods listed below: Method 1: Troubleshoot problems installing and uninstalling programs on Windows-based computers Method 2: Install the software in Clean boot. Follow the steps in the link below to set the computer to ‘Clean boot’ state. Note: When the troubleshooting is over, do not forget to reset the computer to normal startup. Follow step 7 in the above-mentioned article. You may also contact HP Forum Support for getting further assistance. Hi, I understand that the issue has not been resolved until now.
Original Title: Hp support assistant failed to install After the update for hp support assistant failed I uninstalled it, downloaded the update & tried to reinstall. Today I purchased my HP Photosmart C4580 but got an error after installing the hardware. I am going out of my mind now because even the HP Tech support never reply my.
You may try reinstalling Windows7 operating system on your computer. Please make sure to take the backup of all the data stored on your computer before doing reinstallation of Windows7.
You will lose all the data after reinstallation and you need to reinstall all the applications and programs. Please refer the link to know different types of Installation, Installing and reinstalling Windows 7: Note: You may also try doing an In place upgrade for Windows7. It will repair and replace any system files that are corrupt. You can refer the above link for doing an Inplace upgrade also.
Oscar Sodani is a founder of Help2Go and owner of, an IT consulting firm in the Washington D.C. Oscar holds the CISSP certification as well as industry certifications from Microsoft, Cisco and Novell. One of the problems that has come up several times in the forums is this: you turn on your PC and an installation program starts up and asks for a file called photogallery.msi - but it can't find the file no matter what you do. So you have to cancel out of the installation program. Every time you restart Windows, the same box comes up, and it is quite annoying! This problem is related to the HP Imaging software that came with an HP product. It might be a scanner, printer, camera, or a multi-function printer.
Sometimes the software gets screwed up so that it asks for this photogallery.msi file. One fix that has been discovered for this problem is to place the CD that came with your HP product into the CD-ROM drive before you turn on your PC. When you turn it on, and Windows starts up, the installation program should recognize the CD and automatically find the photogallery.msi file, and the problem will be solved.
HP has also published a fix for this problem on their web site. They recommend that you update Microsoft's MDAC. For more information on their fix. If this doesn't work, we recommend that you visit and download the latest drivers and imaging software for your product.
Then, proceed to uninstall your HP software, reboot, and reinstall it using the files you downloaded. Another user has reported that 'the problem disappears when HP ImageZone (mine was v. 3.5) is uninstalled.
Then, a 'Minimal' installation of the HP printer software (mine was a Photosmart 8450) will run without causing Fatal Error 1935. A full installation will cause the Photogallery.msi problem to recur, and also creates a Fatal Error 1935.' Have a question? Get free, friendly person-to-person help with your or in our help forums!
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